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Refund and Returns Policy – MOMO Pencils
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Refund and Returns Policy

RETURNING AN ITEM

You can initiate a return within 7 days after delivery for replacement. There is no payment refund.

Returns should be on the following reasons:

  • Wrong, damaged, defective, incomplete, wrong-size, (Ensure goods are returned within the shortest time possible to facilitate replacement).
  • Replacement will only be processed if the package seal is still intact and if the product is in no way tampered with. Ensure all seals, tags and accessories are left intact and the item is in its original packaging.
  • In case you need to replace your order with a different category of our products which is higher in price, you will be required to pay the difference in price.
  • Contact us by phone pr WhatsApp + 254 380 347 or via email to orders@momopencils.com.
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